Refunds and Returns Policy

Sound Master Kenya

Thank you for shopping with Sound Master Kenya! We want you to be completely satisfied with your purchase. Please review our refunds and returns policy below:

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  1. Timeframe: You must return the item within 72 hours of the original purchase date.
  2. Receipt: You must provide a valid stamped receipt from the shop owner as proof of purchase.
  3. Original Packaging: The product must be returned in its original packaging and include all original items.

2. Refund Process

  1. Contact Us: If you wish to request a refund, please contact us via email at info@soundmasterkenya.com or call us at +254 796506506.
  2. Return Authorization: We will provide you with instructions for returning the item.
  3. Inspection: Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria.
  4. Refund: If the item qualifies, we will process your refund within 14 days.

3. Non-Refundable Items

The following items are not eligible for refunds:

  • Used or Damaged Products: Items that show signs of wear, damage, or misuse.
  • Custom Orders: Products customized or personalized specifically for you.
  • Consumables: Consumable items such as batteries, cables, or cleaning supplies.

4. Contact Information

If you have any questions or need assistance, please reach out to us:

  • Sound Master Kenya
    • Email: info@soundmasterkenya.com
    • Phone: +254 796506506
    • Locations:
      • Luthuli Avenue (New Amar Building ground floor), near River Road
      • Moi Avenue (Mbogo House ground floor), opposite Backyard Shoes

5. Changes to this Policy

Sound Master Kenya reserves the right to update or modify this refunds and returns policy. Any changes will be posted on our website.

By making a purchase with us, you acknowledge that you have read, understood, and agreed to this policy.

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